Life Coaching Service Terms

1. Coaching Services

Life coaching is a collaborative process designed to help you explore your goals, develop greater self-awareness, identify opportunities and take meaningful action towards personal or professional development.

Every individual is different. Coaching sessions are therefore tailored to your needs, priorities and circumstances rather than following a fixed programme.

Coaching is not a substitute for psychological therapy, counselling, medical treatment or professional legal or financial advice.

2. Payment and Confirmation

All coaching sessions must be paid for in advance.

An invoice with payment instructions will be provided once a session has been arranged.

A session is confirmed only upon receipt of full payment.

Unpaid sessions are not considered confirmed.

3. Cancellation and Rescheduling

We understand that plans may change and will do our best to accommodate reasonable requests.

Cancellation

• Cancellations must be made at least 24 hours before the scheduled session start time.

• Cancellations made with at least 24 hours' notice are eligible for a full refund.

• Cancellations made with less than 24 hours' notice are non-refundable.

• Failure to attend a scheduled session will be treated as a no-show. No refund will be provided.

Rescheduling

• One complimentary reschedule is permitted per booked session, provided the request is made at least 24 hours before the scheduled start time.

• The new appointment is subject to availability.

• Requests to reschedule with less than 24 hours' notice will not be accommodated, and the session fee will be forfeited.

• Additional rescheduling requests are not guaranteed and will be considered at Shaan Studio's discretion.

Cancellation by Shaan Studio

If we are unable to conduct a confirmed session, you will be offered an alternative appointment or a full refund.

4. Session Attendance and Punctuality

Please be ready to begin your session at the scheduled time.

• If you arrive or join late, the session will still end at its originally scheduled time. No additional time will be provided.

• If you are 30 minutes or more late, your booking will be treated as a no-show. The session will not proceed, even if you subsequently arrive or join, and no refund will be issued.

• For online sessions, please ensure you have a stable internet connection and a suitable, private environment.

• If a session is significantly disrupted by technical difficulties or unforeseen circumstances, appropriate arrangements will be considered on a case-by-case basis.

5. Confidentiality and Privacy

Your privacy and trust are important.

Personal information shared during coaching sessions will be treated confidentially and will not be disclosed to third parties without your consent, except where disclosure is required by law or reasonably necessary to address an imminent serious safety risk.

Basic administrative information, such as your name, contact details, session preferences and payment status, may be accessed by our Studio Manager for administrative purposes.

Personal reflections, coaching discussions and session notes will be handled separately from routine administrative records. Any records retained will be stored with appropriate safeguards and kept only for as long as reasonably necessary for legitimate business or legal purposes.

Sessions will not be recorded without prior agreement from both parties.

6. Your Role and Responsibilities

Coaching works best when both parties participate openly and constructively.

You are encouraged to:

• Share your goals, concerns and expectations honestly.

• Participate actively in discussions and reflections.

• Take responsibility for your own decisions and actions.

• Communicate when something is not working for you.

Any exercises, reflections or actions between sessions are intended to support your development and may be adapted to your circumstances.

7. Professional Boundaries

Coaching provides guidance, reflection and support, but does not guarantee specific personal, professional or financial outcomes.

You remain responsible for the decisions and actions you take during and after coaching.

If an issue arises that requires expertise beyond the scope of coaching, Shaan may recommend seeking support from an appropriately qualified professional.

8. Ending the Coaching Relationship

You are free to discontinue coaching at any time, without any obligation to continue with further sessions.

Likewise, Shaan may recommend pausing or concluding the coaching relationship if it is no longer appropriate or beneficial.

Any outstanding arrangements for booked or prepaid sessions will be handled in accordance with the applicable cancellation and refund policy. If Shaan Studio ends the coaching relationship, any prepaid sessions that will not be delivered will be refunded.

9. Acceptance of Terms

By proceeding with a booking and payment after receiving these terms, you acknowledge and agree to the arrangements outlined above.

These terms may be updated from time to time. Any changes affecting future bookings will be communicated before the relevant booking is confirmed.